Frequently Asked Questions
What type of paper do you use?
All original work is painted on high-quality 300lb cold press (textured) watercolor paper. Giclée prints are made on 340 gsm natural coldpress natural textured fine art paper (a close approximation to the original paper used.)
What is a giclée print?
A giclée is a print on either paper or canvas that uses archival, pigmented inks -- not dye inks -- which can fade. The ink is sprayed from a high resolution print head attached to an inkjet printer. A giclée should last a minimum of eighty years without fading. If under glass or if sprayed with a UV coating, it should last over one hundred years.
How are prints and original paintings packaged and shipped?
Prints are packaged with an acid-free backing board in an archival-quality protective plastic bag (mats are not included.) Prints are shipped flat in a rigid cardboard mailer.
Original paintings may be purchased either with a handmade wooden frame or without. Those with frames will be encased in bubble wrap and mailed in a close-fitting shipping box. Those without will be shipped flat in a rigid cardboard mailer.
The original painting I wanted is sold. What do I do?
If the painting you wanted sells, don't panic! You can always contact us about a commission.
What is your return policy?
Unfortunately, we are unable to accept returns or issue refunds after an item has shipped. In the event that a package is damaged during shipping, please contact us immediately and we will do our best to help. Please immediately photograph the damage so that we can better assist you.
Do you offer international shipping?
We offer shipping in the USA and UK.
Do you do commissions?
Commissions are accepted on a case-by-case/availability basis; please email us directly at firstname.lastname@example.org to discuss pricing.
Why do all the paintings have names?
In addition to painting, anthropomorphizing things is one of artist Bailey Cain's favorite pastimes. The names of the paintings are usually obscure stream of consciousness pop culture references.
How did Knickerbocker Studios get its name?
Knickerbocker is Bailey's middle name. Her mother has a sense of humor and a lot of Dutch relatives.